Safe Site Check In Help Center

All site visitors should be able to view visit history that is stored on their device using app.safesitecheckin.com. If one or more check-ins were performed on the device, but if the page has no visit records, then the following may have occurred:

• The visitor opened a different browser on the device versus the one used to check in. A QR Code scan will use the default browser on the visitor’s device. If the visitor has multiple web browsers installed on their device, then they need to verify the default browser and use this to view Visit History. The user needs to open their browser menu and look for settings that determine if it is the default browser.
• Scanning the Check Out QR Code should ensure that the browser used matches the QR Code Check In.
  The Visitor used both the Web Browser app and the Native Mobile app on their device. If so, then the check-in records for each app are stored separately and are not visible to each other.
• The visitor cleared their browser cache.
• A network connection caused an issue with saving the check in record to the user’s device.

Your company’s email system configuration may be blocking emails, you should verify with your IT team that the following are not blocked:

support@safesitecheckin.com
alerts@safesitecheckin.com
reports@safesitecheckin.com

Admins, Supervisors, and Hosts can sign into the app using admin.safesitecheckin.com from a web browser. In order to sign in:

• You must be defined as a user in Safe Site Check In by an Admin
• Enter your email address
• Enter a password

Note, when a user is intially added to Safe Site Check In, a confirmation email is send to the mail associated to the user with instructions on setting their password. If the user does set their password within 60 minutes, the password link expires. The user can always Reset or Change their password by selecting the link from the app sign page.

Microsoft Internet Explorer is not supported. Safe Site Check In works with Google Chrome, Firefox, and Safari. If you use the Microsoft Edge browser, please use Version 84.0.522.59 or later. Using browser tabs using Incognito or Privacy modes my cause issues with the app working properly.

• The web app only works when used directly by an iPhone Camera or the Google Lens app. Using any other Scanning method, like a QR Code app, will likely cause issues.
• The Google Lens app appears in different places on different model phones. It may appear as a seperate app, or be under the Google Assistant feature.
• Safe Site Check In provides poster with scanning instructions that should be be posted in the same location as the QR Code poster. You should contact your system admin or safes ite support for the poster files.

Internet Connection issues: Is there a weak or down connection (carrier signal and wifi)?

Browser Caching issue

In some cases, a cached version of the app may cause problems with pages not displaying or appearing to be frozen.

1. If you see a Safe Site Check In icon on the phone, then delete/uninstall the item.
2. Sometimes a device has more then one browser installed, and the user may not know this. If addressing the above check list does not solve a problem, then the user should clear the browser history and cache from the default browser that is set for their device.

To verify or switch the default browser on iPhones:

1. Go to Settings
2. Select the desired browser, such as Safari
3. Choose it as “Default Browser App”

To verify or switch the default browser on Android:

1. Go to Settings. This may be in Apps icon on the phone
2. Select the item called Apps on some phones. This may be called Apps & Notifications
3. Select the Default apps item
4. Select the choose it as “Default Browser App”
5. Select Browser app
6. Select the desired browser (see our supported browser list)

Clearing Browser History: Please make sure that you are clearing the data for the correct default browser.

Google Chrome Browser

1. Select the brower menu via the top right corner icon
2. Select the History item
3. Select the Clear browsing data
4. Select the Time range. You need to go back to the date of your earliest check in
5. Select the Clear data button

 Safari Browser

1. Go to Settings
2. Select Safari, tap Clear History and Website Data
3. Tap Clear History and Website Data

Firefox Browser

1. Select the View history menu via the top right corner icons
2. Select the History item
3. Select the Clear recent history item
4. Select the Time range. You need to go back to the date of your earliest check in
5. Select the OK button

 Microsft Edge Browser

1. Select the View history menu via the top right corner icons
2. Select the History item
3. Select the Clear browsing data item
4. Select the Time range. You need to go back to the date of your earliest check in
5. Select the Clear now button

Text Alert messages are sent from (206) 737-3469

Email Alert messages are sent from alerts@safesitecheckin.com. You should ensure that your email system configuration does not block messages from this address. Depending on your cell phone carrier plan, your mobile user(s) may be charged for text messages.

Visitor Check In Log Reports (CSVs) are sent from reports@safesitecheckin.com

Password reset requests cause an email to be sent from support@safesitecheckin.com

Safe Site Check In does not charge for text messages, however, depending on their cell phone carrier plan, mobile user(s) may be charged for text messages.

A Supervisor can view real time check in logs, reports, and recieve alerts for Denied check-ins for their assigned sites. A Host has all the same capabilities as a Supervisor, but also receives Granted Access alerts. Check In visitors must select one or more Hosts assigned to a site as part of their check in process.